Customer Testimonials in Salida, CO
Salesperson made the experience great. Very knowledgeable about the vehicle I bought and the sale was completed in a timely manner.
The service I received has been great every time I've been in. Highly recommended
Kris ,Mr Tony Wer very helpful, happy n glad I have been there great dealer
I always have a positive experience at this location. This includes both purchasing a vehicle and with the service dept.
⭐⭐⭐⭐⭐ 5 Stars – Outstanding Experience!
I couldn’t be happier with my car-buying experience! Not only did they give me an amazing deal, but the entire process was incredibly quick, easy, and stress-free!
A huge shoutout to John Gutierrez, our salesman, for making the entire experience so smooth and enjoyable! He truly went above and beyond to make sure everything was taken care of.
The best part? They delivered my brand-new car right to my door from another state the very next day! 🚗❤️ Talk about exceptional customer service!
Thank you, John, for making this one of the easiest and best car-buying experiences ... Read More DealerRater - Nov 13, 2026
Unfortunately, my experience with the service dept has gone downhill over the past several years. Notably, on my last oil change, I was told I needed two new batteries, after my concerns about a battery were poo poo'd at my previous appt. I took my car to a reputable repair shop. There, they informed me that I only needed a secondary battery... the primary tested very well. I had them replace it, at a cost $1,000 cheaper than Faricy Boys quoted me.
At this recent appt, the customer service person literally shouted across the waiting room to tell me my ... Read More DealerRater - Nov 13, 2026
Got me in on time, completed service to my satisfaction and provided a detailed invoice. Great job!
All of the staff were very polite, professional and service was done in a timely manner
I spent the day visiting several dealerships and experienced a wide range of sales approaches. Most were average, a few were disappointing, but one genuinely stood out.
Patrick at Faricy was exceptional. From the beginning, there was no pressure, no sales pitch, and no unnecessary hovering. He simply handed me the keys to the vehicle I was interested in, told me to take it for a test drive on my own, and said to bring it back whenever I was ready.
That was a stark contrast to another dealership, where the salesman accompanied me on a test drive of an ... Read More DealerRater - Nov 13, 2026
They are very honest. Never have tried selling me something I didn’t need . Have been going here 8 years.
All in all the dealership has been well up. Until my last service. During my last service, they didn't rotate the tires or check the tire pressure like they were supposed to. They also didn't reset the oil light, and they spilled oil all over my engine bay and onto my exhaust manifold so it smelt like burnt oil and smoked until I could get it to the car wash and wash it off.
Very friendly employees. Surprised to get in for service the next day after calling. But have to wait for an indefinite time for a part to come in.
I had a major repair completed at Faricy Automotive (camshaft phasers replaced) for a 2019 F150 with 91K miles. They estimated a 2.5 day job & it only took 1.5. The service rep Patty did an excellent job keeping me up to date on the progress! I also was able to talk with the mechanic to get even more information about the repair. My truck runs like it’s brand new again!! I am so pleased with the work completed and would recommend Fraicy 100% for any maintenance one might need for their car or truck!
Very nice people and very friendly! Easy to talk to! And the service was great and are helping to get some things needed looked over !:)
Staff was friendly and efficient. All work was done satisfactory. And it was completed in a timely manner.
Everyone was very polite and helpful. They told us to plan on 2 hours and the completed the work and had us out in 1 hour. I would definitely continue buying our vehicles from Faricy Automotive.
Great friendly staff. Clean facilities and good communication during service. Only issue was the tech did not write up any findings.
It was good working with Danny. Thanks for taking care of me. It’s a nice Jeep and a good deal.
Kind and helpful people. Serviced my Dodge Ram 2500 and so far no problems or issues. Had an oil change and a CCV filter change. They also rotated my tires for an affordable price all the way around.
Great service and I feel pampered and taken care of at Faircy!!! Thank you TEAM for delivering the above and beyond
Took my ‘21 jeep Cherokee trail hawk here for service/warranty work and the experience was great. My service advisor, TJ, was great and very communicative. The mechanic who performed the work did a great job and even did a repair that was covered under warranty that was outside of what I originally brought it there for. Overall the experience was great.
Nice staff More timely service is much appreciated. I really liked the delivery service so I didn’t have to wait around at the dealership. 🦖
My husband and I have purchased 2 vehicles at this dealership, including 1 with a trade-in. Our original motivation was to Support our Local Businesses after moving full-time into the area ~ however, we found ourselves Very Happy that first time such that we returned when we found ourselves looking again a short while later. Servicing Directly with a Dealership certainly has its Challenge$, HOWEVER! When Service Advisors welcome me in, communicate clearly along the process and are upfront, honest and respectful throughout ➡️ I am a Very Happy and Loyal Customer. Over the past few years since that initial experience, ownership has changed ... Read More DealerRater - Nov 12, 2026
We have owned many Jeeps in the past. Purchased a new 2026 with the 4 cyl hurricane. Within a few thousand miles check engine light was on. Had recall done but the car runs heavy, choppy, accelerating too much or too little. Brought this up to service and was told they couldn’t find anything and to come back if/when check engine comes back on and shrugged me off. They knew when they sold this car that there was an active recall and didn’t tell me. I would not have purchased had I known the issues going on with this ... Read More DealerRater - Nov 12, 2026
Always a great experience at Faricy Jeep. Buying a vehicle or getting service is always a pleasure.
Friendly customer service with easy scheduling and prompt service. The service manager was knowledgeable and kept me informed all along the service process Thank you
Bran/Brenan were very responsive and professional for getting my Jeep checked in, front & rear brakes inspected and replaced all in same day. Thank you so much for your efforts! -Roy-
Apparently, they have largely replaced their service staff with new people, so maybe they will do better.
Had engine light checked. Couldn't fix got $266.00 for everything else. Not happy.
60 days at the Pueblo dealer, with no resolution, these guys were on top of it. Hannah is the best too!
The service was excellent. Every person I talked to was super nice and very informative. I had extensive work done to my truck, motor replacement, rear end etc. And they took care of everything that had to do with my extended warranty and the work they did was absolutely perfect
Very pleased with Faricy Automotive, everyone was friendly and helpful including Cade the salesman and Jem the finance manager
Jesse and Adam both where phenomenal in helping me finish the process on my purchase.
Everyone is so kind and helpful. From the beginning of the process to the end. Everyone is great. Knowledge and helpful.
People at the counter are very friendly. Communication was easy and timely. Great job thanks.
Danny and Adam were amazing to work with. They answered all of my questions and help me find the best option for me!
The tire sale was wonderful and so was the installation. The counter employees were courteous and helpful. They made sure we knew about the recall.
Went in with noise coming from driver’s side front wheel area. Rachel was awesome and the issue was diagnosed and submitted under warranty. Turned out to be entire front differential. Repair was made sooner than anticipated. Great service and communication by Rachel. Very pleased with professionalism and service! Highly recommend.
Very friendly and helpful There was a quick turn around with service being done on my jeep
The truck is a good vehicle, competively priced. The sales staff is friendly and professional and took the time to address our questions. Our main complaint is that the vehicle listing on Cargurus listed many options that the truck did not have such as a tri-fold tonneau cover and receiver hitch. When we brought this up to the sales staff they stated that they use generic AI descriptions when listing the vehicle and could not do anything about the tonneau cover. Regarding the receiver hitch they agreed to cover the cost but we have to cover the labor . We were ... Read More DealerRater - Nov 7, 2026
Professional salesman, the vehicle had a dead battery when we tried to look at it, but the battery was replaced. Good used unit!
Ask for Brandon!
Denise was quick to recognize that my appointment was accidentally set for the following week by another advisor. She still got my vehicle right in while making me feel welcome. This was the first service on my Grand Cherokee and I’m thankful for the excellent experience!
Rachel Harris, intake Tech, was extremely helpful and had a knowledgable ability to register the issues with our Ranger Raptor. We had dropped off the vehicle the night before. Even though the appointment time was 9:30am the next day, all Recall items were done before that time.
Required services were handled promptly and efficiently. Our service rep was courteous and kept us abreast of the status of the work.
Very accommodating. I needed a quick tire repair before a long road trip and they got me scheduled and back on the road quickly.
The service department did a great job on my repair. They worked with my Chrysler warrantee to get the transmission covered. They are great to work with.
Brought my f150 in for its 100k service and everything went smooth. John got me checked in and was extremely professional. Will definitely be bringing my f150 back for future services.
Very easy and painless process!
Competent, communicative, professional, timely, respectful, honest, competitive pricing, valet service a real plus, fast, heard my concerns
The Faricy Automotive location in Salida CO was very helpful, and professional preforming the oil change for my 2019 Ford F150 Limited. Anthony was very helpful, and it was nice to see the friendly female service advisers in the Service Department. Melissa(I hope I have the name correct) was very helpful to check me in.
Friendly, organized and clean service department. And they made the effort to apply my extended warranty, saving me some money.
Incredibly helpful, easy to work with, and they both drove to me to get the paperwork signed and delivered the car, which was hyper convenient for my life
I took my truck 2 Ford cause it's a Ford F250. We get great service cause we have F150 Lightening. I'm very please with a job well done. They repaired very thing I asked em 2 .repaired. KUDOS 2 the service guys
We are now on our third vehicle that we have bought from them and these ought to be it for a while but they did a great job find what we wanted what we needed and offered extra deals to go with so I just got my oil changed for free and it was quick and done they're polite didn't even make a mess on my car it was great
Completed minor repair quickly and kept me informed. People were all knowledgeable, efficient and polite.
They've always done things right, they are always friendly, they go over what they have done and what is coming up
Gabe W was a great asset to purchasing our car. High trust, no pressure and very professional. We paid cash with no issue. All the associates were great to work with.
Super friendly and honest service, and they always try to get me in fast when I need it!
I can't say enough great things about my experiencing purchasing my Jeep from Faricy Ford in Canon City!! From Brandon to the general manager the entire experience was absolutely top notch.
Brandon was exceptionally professional and a lot of fun. He made the test drive, paperwork and everything in between so easy and enjoyable. He was knowledgeable helpful , patient and made what can sometimes be overwhelming process feel like a breeze. I drove away with amazing jeep. You learned way more than five stars for me. Thank you to the great team at Faricy Ford here in Canon City. ... Read More DealerRater - Nov 4, 2026
They were able to get my truck in within a couple of days and had it fixed. They said it would be ready Friday afternoon and I received a text message on Thursday saying it was finished. Under promise and over deliver
There was a mixup with location, but they were able to get us in for our routine program maintenance and took such good care of our car!
They did a great job and service They did a thorough job servicing my truck and addressing any of my concerns
Great staff, excellent service, very quick and a really clean dealership. I highly recommend them.
Faricy has excellent customer service. They seem to remember me and my car’s history.
I appreciate the very friendly service writer that took care of me and our family vehicle. He answered every question I had and also provided me with the information to keep our vehicle in the best shape possible by giving me the very crucial maintenance my vehicle will require in the future. I appreciate the attention to detail and great customer service.
Very helpful and prompt service, Ashlee was super nice and took good care of me.would highly recommend their service
Great service experience at Faricy Jeep. The team was friendly, communicated clearly, and had my Jeep done on time. Check-in and pickup were easy, and I'd definitely come back.
As always service was very efficient and Hannah and Chris treated us like good friends and that is the way we feel! Good dealer and good people! Faricy Ford is highly recommended! 🇺🇸
The process buying a new Jeep at this dealership was very smooth and easy. Brandon was very helpful.
Chris is the best! We have bought numerous cars from Faricy. Service is great, they take care of you even after you buy the car. We won’t go anywhere else.
Always reliable and easy to work with! Very upfront and informative on repairs needed! Never feel like I’m being taken advantage of
Every one that I dealt with was super friendly and helpful. My service was performed accurate and quickly.
Excellent customer service. Kept process very simple and quick. Did not try to pressure me to buy a ton of things I did not want.
Really appreciated the way things went with my Truck repair. We managed to get out of the back woods 4×4 road we were on, stuck in 4 Low, got it to Faricy on a flat bed and they did the rest. SO FAR SO GOOD! I made back home here in Aurora just fine. Rachel and her service team got things completed and I'm happy to say I really appreciated the process of making it happen. It's was also awesome that she was able to get my Warranty company to finance the repairs without any delays or hiccups. Thank you ... Read More DealerRater - Nov 1, 2026
Did a great job for me in a timely manner. Relieved to have this long outstanding recall taken care of. Thank you all very much
Personal at Fairacy were super polite and very helpful in helping me make my purchase.
Responsive , communicative & never has a negative experience - have purchased two cars from them & will always be my first choice
Anthony was absolutely wonderful to work with! He was kind, thoughtful, knowledgeable, and extremely friendly throughout my visit. I especially appreciated the time he took to research the issue with my lights and thoroughly explain the concern with one of my tires. He went above and beyond to make sure I understood everything and felt comfortable with then information provided. His professionalism, patience, and excellent customer service truly stood out. Thank you for such a positive experience😊
Always kind and respectful and very knowledgeable of car repair services. Unfortunately we had to wait for parts, but that can’t be helped sometimes.
Denise worked to get me in without an appointment, I needed a new battery, the service was completed very quickly.
Lack of factual communication, at the beginning, was our biggest issue. We switch our service rep and things seemed totally fine after that. However, when we got our Van back, the air recycler knob would turn air off when switch to on, and on when switched to off. It wasn’t doing that when we brought it in to have our power steering replaced. We were thankful for Patti Blue, our service rep.
I am handicapped. I’m in a wheelchair. I have a lift in the back of my van as my wheelchair won’t fit in a trunk, so I don’t have the luxury of having someone “give me a ride home and bring me back”. I had an appointment for 11:00 for which I waited 3 weeks with my change oil light flashing. I waited for 5 hours sitting in my chair. The bill came to $700+. The next day I squirted windshield wiper fluid to clean my windshield and discovered the wipers wouldn’t clean the lower portion of my windshield. This ... Read More DealerRater - Oct 31, 2026
Service was much better than with some previous visits, especially the time before this one. Anthony, my service writer, was very good, helpful, kept me posted on progress, and the service was completed in a timely manner.
The service department is as great as the sales team were when I purchased my van here.
Sales lady Christina was amazing!!! Super low pressure and seemed to truly care about you as a person, not just a customer. Would for sure go see her again for a vehicle.
Very nice dealership, customer service was knowledgeable and easy to deal with. I would recommend it to anyone
Super friendly and helpful staff and I felt well served and advised - especially Branan made sure all my needs were met
Express oil change took more than 2 hours. Not notified of delay for 1.5. Hours.
Ivan was awesome, and we reached agreement smoothly and easily. However, it took HOURS after we had reached agreement to get me out the door, and that felt like an unnecessary office disorder to me. That’s on the dealership, not the salesman.
Great experience buying my Ford Maverick, thanks to Johnny Gutierrez. Great experience with my first repair; thank you Nick! I highly recommend this dealership. Harry Singleton
Friendly, communicative, professional staff. Clean and spacious facilities. Fast and reliable service. No complaints so far.
Very helpful , love the valet service. It's very helpful for me because I am not in the best of all.
Welcoming, energetic sales people. Water was offered when we walked in as well as comfortable seating.
Responsive to the max--everything from replying to my online inquiry to setting up the appointment to the sales experience to the delivery of the vehicle.
Once my tires arrived it was quick and professional service. Also very competitive prices. I would definitely go back!
Always courteous and service is performed in a timely professional manner. I really liked the video evaluation of my vehicle
Always very pleased with the service. Employees are friendly and accommodating. Very knowledgeable! No issues
The agent was friendly. Shared recommendations with me before proceeding. I will be ordering tires in November based on her suggestions
The staff were very courteous and friendly. I was in and out in 45 minutes. Love it!